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Casual Matchday Steward
Emirates Stadium
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Description

The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times.

Suitable candidates should be smart, friendly and confident when dealing with members of the public.

Responsibilities will include:

  • Preventing unauthorised entry into the Stadium
  • Ticket checks following protocol
  • Ensuring safe entry and exit of fans
  • Manage, monitor and control crowds safely
  • Monitoring exit gates, lifts & staircases
  • Manage conflict and queue management
  • Offer fans and guests exceptional matchday experience

Successful applicants on a casual worker basis must be able to demonstrate the following:

  • Skills and expertise - relevant customer service experience
  • Fan and customer focus - ability to communicate effectively with all guest types
  • Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
  • Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
  • The availability and flexibility to work evenings, weekdays and weekends.
  • Be prepared to work in all weather conditions.

Please note successful applicants will be required to undergo a vetting and checking process, including RTW, DBS check and reference checks.

**** Cut off for applicants for our next assessment centre is is 7th March 2019.

Next assessment centre is provisionally planned for 11th April 2019.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: No closing date

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Arsenal Gap Year Volunteer Coach
Community Offices
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Description

Role Title: Arsenal Gap Year Volunteer Coach

Location: Arsenal Hub and Worldwide

Remuneration: Voluntary

Arsenal in the Community is dedicated to improving the lives of our local community through the delivery of various programmes across sports, education, health and social inclusion. These programmes embrace a wide variety of community involvement and they are delivered and received with the same energy and commitment today as when they started over thirty years ago.

Through the Arsenal Gap Year Programme, volunteers are given the opportunity of a truly unique experience gaining key employability and life skills, whilst representing the Club both in London and around the world.

The programme is based around the following structure:

Stage 1 is based in London at the Arsenal Community Hub, and lasts five months. This stage provides training and development opportunities for our 'Gappers' including coaching qualifications, First Aid, Safeguarding and TEFL courses. 'Gappers' are then placed within PE departments in local schools to build their coaching experience.

Stage 2 gives our 'Gappers' the opportunity to travel abroad to coach at one of our community programmes around the world for a period of up to four months. 'Gappers' also have the choice to remain in London if they do not wish to travel abroad.

Successful applicants onto the programme would need to be over the age of eighteen at the start of the programme. This is a development programme - a successful applicant will have a willingness to learn and a desire to improve their leadership skills in order to gain most from the experience.

Key Responsibilities:

-Assist with the planning and delivery of first-class coaching at designated projects using the Arsenal in the Community philosophies and training methods.

-Support the Session Lead of the group you are allocated to, ensuring all appropriate policies and procedures from the Club or those of any host organisation are adhered to.

-Liaise with teachers and parents/guardians in a professional manner, directing questions to an appropriate person of authority at Arsenal in the Community and/or any host organisation.

-Assist with the delivery of curriculum time PE sessions in school placement.

-Lead extra-curricular football sessions at school placement.

-Liaise with PE staff with regards to all aspects of school placement.

-Ensuring the venue and equipment are left in good order.

-Completing and submitting any necessary documentation following a session or event, including registers and the recording of incidents or information that Arsenal in the Community and/or the host organisation should be made aware of.

-Ensure the health and safety of all sessions.

-Attend and be prepared to participate in the required Coach Education training sessions and Development Reviews with the Project Coordinator(s) when requested.

-Ensure all documentation is provided in a timely manner for enrolment onto the programme, as well as for all UK and overseas placements, courses or other needs as requested by the Project Coordinator(s).

-Complete any additional tasks set by the Project Coordinator(s).

-Support other Arsenal in the Community projects where appropriate.

Education/Qualifications/Training:

The Arsenal Gap Year Programme is open to everyone, from school leavers to those wanting a career break.

Desired Experience:

  • Some experience of community/youth focused projects.
  • Experience of or willingness to travel abroad and adapt to new, unfamiliar surroundings.
  • Some experience of volunteering and/or working with children and youth.

Skills/Knowledge/Interests:

  • Interest in coaching children and youth of all abilities of various ages.
  • Knowledge of the Arsenal in the Community methods and philosophies and Club Vision and Values (training to be provided).
  • Good organisational skills.
  • Good communication skills with adults and children.
  • Ability to respond to unforeseen challenges/ issues effectively, with a calm and considered approach.
  • Committed and 'can-do' attitude.
  • Flexible approach to work within a fast paced environment.
  • Ability to work within a team and take responsibility as an individual.
  • Good literacy and numeracy skills.
  • Language skills are an advantage.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Please note, this is a voluntary role and you have until 11.59pm on Friday 14th June 2019 to apply for this vacancy

Closing Date: 14/06/2019

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Partner Services Manager
Highbury House
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Description

DEPARTMENT DESCRIPTION

The Partnerships team sits alongside the retail, marketing, content, hospitality and business development teams within the Commercial department.

The Partnerships team has dual objectives of both revenue generation (through the fees obtained through our official Partnerships), and brand development (through our Partners utilising their marketing rights to promote and develop the Arsenal brand in the UK and beyond).

Within the Partnerships team there are two main areas of focus - attracting and signing our Commercial Partners (Partnership Development), and Partner Services, who are responsible for managing the relationships with existing Partners to ensure both parties optimise the return from each agreement.

The Partner Services team aims to add value to our Partners with a 'best-in-class' approach, whilst also working seamlessly with other departments within Arsenal to ensure Partner rights are leveraged effectively.

KEY RESPONSIBILITIES

Official Partner

  • Overall responsibility for the day-to-day management of one designated Official or Regional Partner
  • Full ownership of client relationship with responsibility to collaborate in development of strategic activation plan
  • Provide a dedicated and consistently high level of service to the Partner in line with the investment provided to the Club - endeavouring to provide 'Best-in-Class' service, continually identifying areas where service levels can be improved
  • Build detailed knowledge of Partner business to help drive mutually beneficial activation programmes: Develop relationships with relevant management personnel throughout client's business as part of increasing depth of relationship; In addition, build knowledge of designated Partner's business category (competitor activity, brand immersion, trends etc)
  • Ensure a consistent budgetary process is followed at all times with up to date reports held on file
  • Provide Senior Partner Services Manager with detailed updates on status of Partner activity on regular basis
  • Ensure Partner contractual obligations are fulfilled flawlessly at all times: Team Admin support available to assist with efficient management of tickets, signed merchandise etc.
  • Work with Partner to maximise the value of their rights, e.g. identifying and delivering opportunities for Partners to activate their Club association
  • Actively share information and best practices with other members of Partner Services team
  • Undertake other tasks from time to time that may be allocated to the jobholder appropriate to the job grade
  • Measurement / reporting: Continuously track and deliver post-campaign evaluations on Partners activation: Utilising data and insights to continually improve Partnership offering

Responsibility for a number of other Official and / or Regional Partners (Managed on day-to-day basis by direct reports):

  • Management responsibility for selected Official and/or Regional Partners
  • Providing support and guidance to PSE's who have day-to-day responsibility for Official / Regional Partners:Add value by working with PSE's to agree objectives and activation plans / areas of improvement with designated Partners; Develop structured approach with each PSE on how projects will be planned, implemented, measured and improved; Ensuring 'Best-in-class' standards within team are taught and adhered to in all client interactions; Responsibility for undertaking PDR process with direct reports (with support of HOD); Regular interaction with senior level client stakeholders
  • Requirement to keep Senior Partner Services Manager fully updated with status of each client relationship and discuss potential areas of improvement: Weekly and (more detailed monthly) status meetings to ensure consistent progress of Official Partnerships

Specific projects:

  • Support Senior Partner Services Manager in managing & implementing specific projects throughout year e.g. Activation reporting

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Educated to degree level or equivalent
  • Languages an advantage

Specific Experience:

Required

  • Relevant experience of providing first-class account / project management for, or on behalf of brands across multiple sectors & markets
  • Strong understanding of brand marketing and experience of managing / implementing campaigns across traditional and new media channels (e.g. digital / social media)
  • Experience in managing, planning and implementation of Partnership related activation programmes
  • Experience of rights management & fulfilment (including brand approvals / brand guardianship)
  • A passion or empathy with sport/sports entertainment
  • Staff management experience

Abilities/Skills/Knowledge:

  • Attention to detail and excellent organisation, planning and project management skills to ensure flawless delivery of rights
  • A dynamic, confident communicator (verbal, written) who is able to build mutually beneficial relationships with a broad range of internal & external stakeholders, adapting style and approach as and when required
  • Consistently demonstrating a highly professional and positive attitude to team members and other stakeholders at all times - displaying attributes of a senior manager (in line with club values)
  • Flexible approach to work with a passion for high volume and fast paced operational environment and a proven commitment to teamwork
  • Innovative, lateral thinker who is able to balance operational delivery with the drive to make creative & continuous improvements
  • A proven ability to work cross-functionally and effectively manage multiple projects simultaneously
  • An understanding of brand dynamics and consumer trends
  • Strong analytical and organisational skills
  • Willingness to adapt and learn new skills / approaches
  • Experience in managing, interpreting and delivering against Partner / brand related contracts
  • Ability to compile reports and / or presentations at standard which can be provided to senior management
  • Proficiency in PowerPoint, Excel, and Microsoft Word

This role is full time, office-based, with occasional matchday working and some international travel.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 24/02/2019

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Equality Officer
Highbury House
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Description

DEPARTMENT DESCRIPTION

Arsenal Football Club's purpose is "Winning our way - success on and off the pitch".To achieve this, our people will be:

  • highly-capable and diverse;
  • outstanding leaders, managers and staff who are always learning;
  • engaged and productive, with a sense of shared purpose and individual job satisfaction; and
  • team players who trust, communicate well with, support and challenge one another.

The People team works in partnership with the business to develop the club's people management strategy, ensuring that the workforce has a sense of belonging and affinity with the club's values

The team is responsible for aligning the workforce with the needs of the business and ensuring we have a diverse workforce, an inclusive culture and skilled managers is central to this. To support this, we are looking for a skilled and capable Equality Officer to drive delivery of our equality, diversity and inclusion strategy.

JOB PURPOSE

The purpose of the Equality Officer role is to:

  • drive delivery of our equality, diversity and inclusion strategy;
  • support the development of highly capable, diverse people in our workforce; and
  • ensure an equal sense of belonging for everyone associated with the Club

These aims are summed up by our long-standing initiative, spanning our people, our supporters around the world and those in our local community: 'Arsenal for Everyone'.

KEY RESPONSIBILITIES

  • Drive development and delivery of the 'Arsenal for Everyone' initiative across the club, working closely with the People Director, the Communications Director and the Arsenal for Everyone steering committee.
  • Ensure that the club meets its statutory duties under the Equality Act 2010 and the requirements of the Premier League Equality Standard.
  • Effectively research, apply and promote equality, diversity and inclusion initiatives and share best practice across the club and with external stakeholders.
  • Write, implement and review policies at corporate and service level.
  • Quality assure recruitment and career development opportunities to ensure that they are offered and managed fairly.
  • Advise on systems for reporting incidents of discrimination, harassment or victimisation, as defined in the Equality Act 2010.
  • Maintain up-to-date knowledge of relevant legislation and advise the club on its implications.
  • Prepare and deliver presentations and workshops to staff and stakeholders on equality, diversity and inclusion.
  • Design and evaluate diversity monitoring schemes.
  • Investigate sources of grants and practical assistance (eg to assist with employing people with disabilities)

PERSON SPECIFICATION

Education/Qualifications/Training:

  • Graduate calibre.

Experience:

  • Ideally, similar experience within a fast paced, guest/customer/fan focused environment.
  • It would be desirable to have experience of a sporting organisation.

Abilities/Skills/Knowledge:

  • Knowledge of diversity and inclusion within the UK and globally, including legal, business and reputational issues
  • A commitment to promoting equality and diversity.
  • Cultural sensitivity.
  • Good project management skills.
  • Excellent communication skills, dealing with internal and external stakeholders, adapting style and approach as and when required.
  • Flexibility to work across all levels and meet changing requirements.
  • Self-motivation and an ability to use initiative.
  • Presentation and training skills.

Closing Date: 03/03/2019

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Academy Physiotherapist (Consultant)
Hale End
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Description

DEPARTMENT DESCRIPTION

The Arsenal FC Academy are looking to add to their pool of sessional Chartered Physiotherapists to provide pitch-side medical cover and the opportunity to undertake evening and weekend clinic cover for our U9 - U16 age group teams at our Hale End training complex in Walthamstow, East London. Services may also include management of injuries, providing treatment and rehabilitation, and implementing injury prevention strategies where necessary.

Arsenal Football Academy has a development programme based at London Colney and Hale End, offering full time academics and football training for elite youth players.

The aim of Arsenal Football Academy is to centre each boy's progression as a footballer by providing a World Leading Youth Development programme. The programme promotes the development of genuinely elite training environments to consistently outperform international competition. By placing players at the heart of the programme the aim is to develop and grow future premier league players in an environment which is challenging, developmental and inspirational.

The coaching programme is the core activity of the Academy, which is supported by a fully integrated programme of Athletic Development, Education and Matches.

JOB PURPOSE

Based at Hale End and reporting to the Lead Academy Physiotherapist and Head of Sport Science & Athletic Development (SS & AD) the Consultant (sessional) Academy Physiotherapist (Hale End) will be responsible providing pitch side medical cover for U9 - U16 matches and training sessions throughout the Academy season. Additionally duties may also include the screening, monitoring and assessment of all academy players combined with an expert level of assessment, treatment and the rehabilitation of all injured players aged 8 years to 16 years registered to the Arsenal Academy. To function and contribute to a world class level of Multidiscipline Team working to ensure the best level of care and treatment of all Academy players.

KEY RESPONSIBILITIES

Medical provision:

Provide pitch side medical cover for academy matches (home and away) in the Foundation and Youth Development Phase (U9-U16).

Organise and provide pitch side medical cover for tours and tournaments for the Foundation phase and Youth Development Phase (U9 - U16).

Check and maintain a stock of physiotherapy supplies and emergency medical equipment for use pitch side in a personal medical bag.

To maintain an up to date pitch side emergency first aid qualification in accordance with the Premier League and FA guidelines.

To maintain continued professional development in relation to pitch side first aid and pre-hospital trauma care

To provide pitch side medical care and advice to players and parents following injury.

To report incidence of injury to the Lead Academy Physiotherapist and full-time Academy physiotherapists following academy matches.

To play an active role in departmental continued professional development and service development.

To maintain and adhere to Arsenal Football Club's Child Protection, Health, Safety and Equal Opportunity procedures.

Treatment and Rehabilitation (where necessary):

Consultation with players to gather information about general health and injury.

Collect and analyse data to identify cause of injury.

Contribute to strategies for the prevention and reduction of injury.

Diagnose and treat injured players when required and to a high standard of clinical care.

Provide physiotherapy input to improve fit players and minimise time lost due to injury.

Devise, manage and evaluate effectiveness of rehabilitation/treatment plans.

Contribute and attend to the team's internal continual professional development programme.

Communication:

Regular communication with all involved parties (verbal and written), including players, parents and coaching staff regarding player injury and rehabilitation.

Liaise closely with the Lead Academy Physiotherapist in relation to player injuries and medical welfare.

To liaise and report back to the full time Academy physiotherapist after every clinic session or match cover in accordance with CSP and HCPC guidelines.

To maintain an high standard of clinical note taking in accordance with the CSP and HCPS guidelines.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

A BSc or MSc degree level qualification in Physiotherapy.

A post-graduate degree qualification in the relevant field of sports medicine and performance field desirable.

MCSP and HCPC Registered.

A successful and verifiable record in assessing, treating and rehabilitating injuries of youth athletes aged 8 to 16 years.

A successful and verifiable record of enhancing the physical development of young players aged 8 to 16 years.

An extensive and up to date CPD portfolio.

A valid driving licence.

A valid passport.

Abilities/Skills/Knowledge:

Possess an expert level of manual handling and clinical reasoning when assessing and treating injured Academy players.

In-depth knowledge of typical pathologies that can present with the injured adolescent athlete and the application in managing this to ensure a safe and effective return to full competition.

An in-depth knowledge and understanding of all phases of the Elite Player Performance Pathway (EPPP).

Experience and in-depth knowledge on screening, monitoring, assessing, treating and rehabilitating youth athletes.

In-depth knowledge of Long Term Athletic Development.

Ability to time manage and enhance the professionalism of the part time physiotherapists working at Hale End.

Ablity to communicate (verbal and written) with the multidiscipline team and key stake holders involved in the care of the Academy player.

To be proactive and versatile in their approach in achieving successful outcomes.

The ability to manage resources and information particularly medical records.

A willingness to work flexibly and show a proactive approach within agreed boundaries.

Understanding of Health and Safety and its application to a sporting environment.

Energy and enthusiasm, with the ability to enthuse and inspire youth athletes.

Excellent role model for players.

Evidence of sound administrative, organisational and prioritisation skills.

To be responsible for own continuous professional development.

Experience of working collaboratively within a multidisciplinary team.

The successful applicant will be required to complete a self-declaration and an enhanced disclosure check. It is a requirement of the role that this applicant needs a clear criminal records check.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 06/03/2019

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