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Security Guard - Day
Emirates Stadium
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Description

DEPARTMENT DESCRIPTION

Responsible for the preparation and running of Emirates Stadium and wider facilities at other locations for all events and functions. Department remit includes property and facilities management, spectator safety at events, wider Health and Safety matters and ensuring the safety and welfare of workers and users utilising the Queensland Road Sports Centre (QRSC).

JOB PURPOSE

To ensure the security of Emirates Stadium, retail outlets, The Community Hub, Highbury House office building, Youth Academy site at Hale End and the Training Ground at London Colney is upheld through providing a professional and efficient security service.

KEY RESPONSIBILITIES

  • Controlling access to Emirates Stadium and car park for staff, visitors and contractors
  • Keeping records of all people on Club sites up to date
  • Conduct searching of visitors, vehicles and areas as required
  • Act as an initial point of contact for people trying to access any of the Club's premises
  • Liaise with other members of staff regarding visitors and security issues
  • Assist with the opening of specific areas of Emirates Stadium, the Community Hub, Youth Academy site at Hale End and the Training Ground at London Colney ensuring the security of the buildings and wellbeing of all workers and customers using Club premises
  • Provide security to the retail outlets as required
  • Monitor the CCTV cameras and report any incidents
  • To be vigilant relating to security and terrorism threats and to report any suspicious behaviour
  • Assist with security at any of the Club's other premises where necessary
  • Report maintenance requirements to Stadium Management
  • Assist with emergency evacuations where required ensuring compliance with any Health & Safety, regulatory and statutory procedures
  • Cover other shift positions when required by the rota pattern
  • Ensure the Health and Safety of all staff, visitors and contractors is maintained
  • Handling any complaints escalated in a friendly and professional manner and owning complaints to the point of effective resolution where possible and within remit
  • Any other duties appropriate to the skills and experience of the position holder and which may be assigned to you by the Security Supervisor or any other member of management within Stadium Management and as may be required from time to time

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • This role requires a current, up to date and clear SIA door supervisor licence and SIA CCTV licence, which includes a standard Disclosure and Barring Service check
  • Must have achieved English and Maths GCSE grade C or above or equivalent

Specific Experience:

  • An understanding of major sporting events
  • Training in counter terrorism including project Griffin and Argus
  • Experience of working within an 'inner city' environment and familiar with handling the type of challenges that may be presented

Abilities/Skills/Knowledge:

  • Skilled communicator, both written and oral
  • Able to communicate with members of the public in a professional and effective manner
  • Flexible working attitude to ensure effective operations
  • Excellent team player with a flexible can do approach
  • Standard professional level IT skills
  • Smart appearance
  • Own transport would be advantageous

Hours of Work

You are required to work such hours as are reasonably necessary for the performance of your duties. Your normal shift pattern (day) will be 08:00 - 20:00 (one shift). The shift pattern works on an eight day cycle. You will work four consecutive 12 hour day shifts, which includes one hour unpaid break, followed by four consecutive day shifts 'off' (two of which will be designated 'call shifts). The call shifts are a standby arrangement to provide sufficient cover for annual leave or sickness absence. You may or may not be required to work the call shifts depending on whether cover is required. You are guaranteed to have at least two day shifts off in every eight day shift cycle. Your basic salary includes pay for your four normal shifts and pay at half rate for the additional two shifts in each cycle where you are on call. If you are called in on a call shift you will be paid overtime based on 11 hours at the single hourly pay rate. For the purposes of calculating overtime pay, your hourly rate will be calculated based on a 49 hour week.

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 30/11/2021

Apply Now
Security Guard - Night
Emirates Stadium
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Description

DEPARTMENT DESCRIPTION

Responsible for the preparation and running of Emirates Stadium and wider facilities at other locations for all events and functions. Department remit includes property and facilities management, spectator safety at events, wider Health and Safety matters and ensuring the safety and welfare of workers and users utilising the Queensland Road Sports Centre (QRSC).

JOB PURPOSE

To ensure the security of Emirates Stadium, retail outlets, The Community Hub, Highbury House office building, Youth Academy site at Hale End and the Training Ground at London Colney is upheld through providing a professional and efficient security service.

KEY RESPONSIBILITIES

  • Controlling access to Emirates Stadium and car park for staff, visitors and contractors
  • Keeping records of all people on Club sites up to date
  • Conduct searching of visitors, vehicles and areas as required
  • Act as an initial point of contact for people trying to access any of the Club's premises
  • Liaise with other members of staff regarding visitors and security issues
  • Assist with the opening of specific areas of Emirates Stadium, the Community Hub, Youth Academy site at Hale End and the Training Ground at London Colney ensuring the security of the buildings and wellbeing of all workers and customers using Club premises
  • Provide security to the retail outlets as required
  • Monitor the CCTV cameras and report any incidents
  • To be vigilant relating to security and terrorism threats and to report any suspicious behaviour
  • Assist with security at any of the Club's other premises where necessary
  • Report maintenance requirements to Stadium Management
  • Assist with emergency evacuations where required ensuring compliance with any Health & Safety, regulatory and statutory procedures
  • Cover other shift positions when required by the rota pattern
  • Ensure the Health and Safety of all staff, visitors and contractors is maintained
  • Handling any complaints escalated in a friendly and professional manner and owning complaints to the point of effective resolution where possible and within remit
  • Any other duties appropriate to the skills and experience of the position holder and which may be assigned to you by the Security Supervisor or any other member of management within Stadium Management and as may be required from time to time

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • This role requires a current, up to date and clear SIA door supervisor licence and SIA CCTV licence, which includes a standard Disclosure and Barring Service check
  • Must have achieved English and Maths GCSE grade C or above or equivalent

Specific Experience:

  • An understanding of major sporting events
  • Training in counter terrorism including project Griffin and Argus
  • Experience of working within an 'inner city' environment and familiar with handling the type of challenges that may be presented

Abilities/Skills/Knowledge:

  • Skilled communicator, both written and oral
  • Able to communicate with members of the public in a professional and effective manner
  • Flexible working attitude to ensure effective operations
  • Excellent team player with a flexible can do approach
  • Standard professional level IT skills
  • Smart appearance
  • Own transport would be advantageous

Hours of Work

You are required to work such hours as are reasonably necessary for the performance of your duties. Your normal shift pattern (night) will be 20:00 - 08:00 (one shift). The shift pattern works on an eight day cycle. You will work four consecutive 12 hour night shifts, which includes one hour unpaid break, followed by four consecutive night shifts 'off' (two of which will be designated 'call shifts). The call shifts are a standby arrangement to provide sufficient cover for annual leave or sickness absence. You may or may not be required to work the call shifts depending on whether cover is required. You are guaranteed to have at least two night shifts off in every eight day shift cycle. Your basic salary includes pay for your four normal shifts and pay at half rate for the additional two shifts in each cycle where you are on call. If you are called in on a call shift you will be paid overtime based on 11 hours at the single hourly pay rate. For the purposes of calculating overtime pay, your hourly rate will be calculated based on a 49 hour week.

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 30/11/2021

Apply Now
Business Analyst
Highbury House
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Description

DEPARTMENT DESCRIPTION

The Commercial Department is a key revenue generator for the club and an area in which the club is making significant investments for future growth. Digital Experience sits within the Commercial team and works closely with other departments within Commercial and Media & Communications, including Venue, Partnerships, Retail and Brand Marketing.

The Digital Experience Team is formed of the Arsenal Membership, Campaign and Insights, My Arsenal Rewards and Digital Product and Engineering teams. These teams are responsible for working cross functionally across multiple channels to maximise the commercial benefit that Digital Experience can bring to the business from our current reach of over 82m digital touchpoints across all platforms.

JOB PURPOSE

The individual will form part of a wider team responsible for the ongoing management and development of the clubs Digital Experience platforms, with a particular focus on Microsoft Dynamics 365 (CRM). Acting as key conduit the individual will be expected to deal with both business and technical stakeholders ensuring strong user adoption, sound business process management, data management and cross functional working.

The individual, reporting into the Senior Business Analyst - Digital Experience, will provide support to ensure that the clubs Digital Experience tools are utilised effectively and efficiently to deliver best in class fan / customer engagement, whilst also ensuring that its capabilities are maximised to best drive and protect commercial revenues.

RESOURCES MANAGEMENT

Management responsibility for: None

Reports to: Senior Business Analyst - Digital Experience

Budgetary signing limit and commercial framework: None

KEY RESPONSIBILITIES

CRM Projects

Support the Senior Business Analyst - Digital Experience in conducting best practice Business Analysis activities across Digital Experience Projects, including, but not limited to:

o Requirements gathering

o Business process documentation

o Stakeholder management

o System design evaluation

o User Acceptance Testing (UAT)

o Change management

o Change Control

o Post go-live support

Day to day responsibilities

Conduct day to day tasks including, but not limited to:

o Ad hoc trouble shooting and resolution of Dynamics 365 (CRM) user issues and requests

o Assisting with the delivery of Dynamics 365 (CRM) enhancement requests

o Contributing to the management of the Digital Experience applications

o Cross department collaboration with other stakeholder groups (including IT)

o Supporting other Digital Experience team members (notably the Campaign & Insight teams) as and where required

o Ensuring established business processes are being followed by the user base

o Performing regular data health checking across source applications

o Assisting in completing merge requests submitted to the Digital Experience team

o Maintaining high level Dynamics 365 (CRM) blueprint design documentation

o Supporting the Senior Business Analyst - Digital Experience in monitoring and regulating user adoption

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Degree educated

Recognised qualification in Business Analysis an advantage

Certification in Microsoft Dynamics 2016 and above is an advantage

Specific Experience:

An understanding of the functional workings of Microsoft Dynamics 2016 and above is an advantage.

Creating and maintaining formal business documentation.

Comfortable in delivering presentations and demonstrations to stakeholders.

Abilities/Skills/Knowledge:

Ability to build rapport and influence stakeholders across the business.

Comfortable with dissecting information and turning it into succinct business requirements.

A desire to understand business processes and evaluate their effectiveness.

Awareness of the importance of technology in the modern business environment.

Good team work ethic, whilst demonstrating an ability to be autonomous where required.

Ability to prioritise workload and re-align said priorities when required.

Understanding the importance of documentation to support business activities.

Awareness of the impact of business change and the importance of change management.

Proficient in Microsoft office, MS Project and MS Visio an advantage.

Requirements

40 hours, 5 days a week. Ability to work some weekends and bank holidays as and when required.

JOB EVALUATION FACTORS - (examples of)

  • Complexity and decision making

This role is highly operational and will require the job holder to prioritise actions, monitor progress and react to change on a daily basis. Decisions will often need to be made in real time and those that do not will require the acquisition of further information and/ or additional approvals.

This position requires an understanding of complex functional and technical requirements in detail, whilst being able to resolve issues in a logical manner and working with multiple stakeholders.

  • Delivering results - commercial awareness, business and strategic impact

The job holder will need a strong understanding of the commercial and operational elements of different Business Units to enable to them to prioritise activities in order of commercial and strategic impact.

The role will also have responsibility for delivery of strategic initiatives agreed as part of the CRM Strategy and Plan

  • Freedom to act and accountability

The job holder will operate in a matrix style structure, requiring them to interact and engage with different stakeholders across Business Units. They will have a number of accountabilities that are outlined within the CRM Operational Procedures.

They will be line managed by the Senior Business Analyst - Digital Experience.

  • Networks, Relationships and Teams

Developing relationships is fundamental to the functioning of this role as it is the conduit between Business users and the IT technical team.

Internally, the candidate will need to liaise with colleagues at different levels of seniority across many Business Units. They will be required to work with stakeholders on an on-going basis to ensure compliance with business processes, issue resolution and enhancement planning.

External relationships may be formed with external suppliers are within the scope of this role.

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 05/12/2021

Apply Now
Disability Liaison Officer
Highbury House
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Description

The Venue Team is responsible for the sales and fulfilment of all seasonal and match-by-match ticketing inventory across all General Admission (GA) and Premium areas of the stadium.

The Venue Team also manages the service of all fans on matchdays and non-matchdays, either via the contact centre or via the Premium Memberships team.

The department is also responsible for the matchday operation across all areas of the stadium, including stadium access, the food and beverage operation and all fan experience inside and outside the venue.

In addition, the department is responsible for driving the technological enhancements to ensure our venue remains world-class and our supporters are given the best possible experience with every interaction.

The Venue team is chiefly responsible for maximising commercial opportunity from every seat in the stadium and simultaneously delivering a best-in-class service to all supporters and visitors to Emirates Stadium regardless of where they sit in the venue.

JOB PURPOSE

  • To lead on the day-to-day operation of the Disability Liaison Team, managing contact from and service to our disabled supporters and visitors.
  • To support the delivery of a complete Access Strategy across Arsenal Football Club, including facilities and services on matchday and non-matchday, digital, retail, and events.
  • To pro-actively support the Disability Access Manager with Club wide compliance, championing disabled supporters and visitors, help drive innovation and change, and promote disability awareness and inclusion across all Club functions.

KEY RESPONSIBILITIES

  • To be the Club's appointed Disability Liaison Officer.
  • To have a clear and precise understanding of all existing relevant legislation, guidelines and best practice, including the Equality Act 2010, accessible stadia guidance (e.g. CAFE and UEFA Access for All and the UK Accessible Stadia) To keep up to date with new legislation, good practice guidance, and innovation in the accessibility space.
  • To provide and manage the points of contact for disabled supporters, via telephone, email, letter and face to face, working with Fan Services to ensure sufficient resources to maintain timely and quality responses and resolutions.
  • Manage escalations and complaints relating to disabled supporters, facilities, or services.
  • Manage, with the assistant of specialist Fan Services Advisors, the allocations and processing of disabled supporter memberships, tickets, and parking provision. To include the provision of Personal Assistant tickets in line with Club Policy.
  • To build relationships with the Arsenal Disabled Supporters Association committee and members, other Club's DLO's, and external organisations (such as Level Playing Field, Caf etc) developing a collaborative approach to the improvement of facilities and services for disabled supporters and visitors.
  • To promote the needs of disabled people within the club and "champion" disability issues, sharing relevant information across teams to ensure a Club wide approach to supporting the needs of disabled fans.
  • To support the operation of the Disabled Supporters Match Day Lounge
  • To support disability related projects as defined by the Disability Access Manager.
  • To support with Disability Confidence Training as requested
  • Ad hoc duties as requested by management

Match/Event responsibilities and organisation

Matchday working expected - all home matchdays and occasional First Team away fixtures. This may involve travel across the UK and Europe.

To liaise with other DLO's and Clubs regarding matchdays arrangements for disabled supporters coming to Emirates Stadium

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Specific Experience:

Required

  • Experience in an Access/Disability Liaison related role

Desired

  • Experience in a sports/entertainment venue

Abilities/Skills/Knowledge:

  • Customer focussed with exceptional customer service skills
  • Excellent communication (written and oral) and interpersonal skills - the ability to communicate effectively with people at all levels
  • Flexible and adaptable.
  • Enthusiasm and willingness to be flexible in approach
  • Pro-active and engaging style
  • Remain calm under pressure
  • Highly organised with rigorous attention to detail
  • Commitment to equal opportunities

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 08/12/2021

Apply Now
People Administrator
Highbury House
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Description

About us:

Arsenal Football Club is one of the leading clubs in world football with a strong heritage of success, innovation and commitment to community.We have a clear philosophy - "we exist to make our fans proud wherever they are in the world and however they choose to follow us."This has never been more relevant than during the Covid-19 pandemic.Despite these very challenging times, we are committed to winning trophies, having a defined style of play, developing youth talent and making a meaningful contribution to the community.With an ambitious and forward-thinking leadership team in place, we are excited for the future and are emerging from the pandemic strongly placed on and off the pitch.

We always put employee engagement at the heart of our agenda.One of our core values is "Be Together" and work as a unified, motivated team with an aligned sense of purpose.Today, the People Team plays a critical part in supporting this mantra.At Arsenal we expect the very best in the soonest possible time and therefore demands are high; day in, day out.

Purpose:

To support the People Team with day-to-day HR activities, providing administrative support across the full employee lifecycle.

How you will make an impact as our People Administrator:

  • Acting as the first point of contact for all people queries and advising line managers on a wide range of administrative procedures
  • Supporting hiring managers with recruitment activity
  • Creating new starter contracts and agreements
  • Completing right to work checks and arranging background screening
  • Maintaining the accuracy of our employee data and e-files
  • Supporting line managers with low level ER case support - Absence management, flexible working requests, investigations etc
  • Producing monthly payroll reports
  • Supporting the wider People team with adhoc project work as required

What you will bring to the team:

  • Experience of working in a multi tasked and fast paced environment
  • Flexibility and a positive approach to challenges
  • Innovative thinker with excellent organisational skills
  • Passion for HR good practice and best in class customer service
  • Strong communications skills, both verbally and in writing

Qualifications:

  • Holding or open to working towards CIPD L3 or equivalent
  • A good working knowledge of MS applications

We believe that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 08/12/2021

Apply Now
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Our current vacancies
Security Guard - Day
**DEPARTMENT DESCRIPTION** Responsible for the preparation and running of Emirates Stadium and wider facilities at other locations for all events a...
Apply Now
Security Guard - Night
**DEPARTMENT DESCRIPTION** Responsible for the preparation and running of Emirates Stadium and wider facilities at other locations for all events a...
Apply Now
Business Analyst
**DEPARTMENT DESCRIPTION** The Commercial Department is a key revenue generator for the club and an area in which the club is making significant in...
Apply Now
Disability Liaison Officer
The Venue Team is responsible for the sales and fulfilment of all seasonal and match-by-match ticketing inventory across all General Admission (GA) an...
Apply Now
People Administrator
**About us:** Arsenal Football Club is one of the leading clubs in world football with a strong heritage of success, innovation and commitment to c...
Apply Now