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Partnership Research and Insight Manager
Highbury House
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Description

DEPARTMENT DESCRIPTION

The Partnerships team forms part of the Commercial department within Arsenal, sitting alongside the Arsenal Media Group, Retail, Marketing, Premium Sales and Business Strategy teams within Commercial.

The Partnerships team has a primary objective of revenue generation through purpose driven brand partnerships. Within the Partnerships team there are two main areas of focus - attracting and signing our commercial partners (Partnership Development Team), and also managing the relationships with our partners after signature to ensure both Arsenal and our partners maximise the return from our relationships (Partner Servicing Team).

The Partnerships team works closely with all departments within Arsenal to formulate partnerships that move the club forward, both on and off the pitch.

JOB PURPOSE

Managed by the Partnership Development Director, the role purpose is two-fold:

1.To be accountable for the early stages of the sales process

2.To manage and develop an integrated and dynamic partnership insights function

RESOURCES MANAGEMENT

Management responsibility for: Two Partnership Research and Insight Executives

Reports to: Partnership Development Director

Budgetary signing limit and commercial framework: N/A

KEY RESPONSIBILITIES

  • Playing an integral part of the Partnership Development team, the everyday tasks of the Partnership Research & Insight Manager are:
  • Leading on the creation of category and outreach documentation using current suite of sales resource tools
  • Work with wider club functions to develop new partnership assets and the refine current proposition
  • Work with the Brand Marketing team to ensure sectors and partnership position is in line with overall club aims
  • Managing relationships with external data and insight agencies
  • Work with internal stakeholders to utilize fan and audience insights within the category selection sales phase
  • Manage two junior staff members to identify and develop new prospects and support initial outreach
  • Assistance in producing new business presentations and proposals, tailored to the business priorities of the company in question
  • Provide reports and strategic insight to senior decision makers with the aim of increasing partnership conversion rate

Match/Event responsibilities and organisation

  • Business related entertaining only as required

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Relevant business degree is preferable but not mandatory.

Specific Experience:

  • Minimum 4 years' experience in the relevant sales research role
  • Proven track record of sales research with application to successful sales
  • Experience of working in a fast-paced sales environment
  • Experience of creating prospect dialogue around sales opportunities, from initial outreach is advantageous

Abilities/Skills/Knowledge:

  • Team player who will put team success over individual success
  • Good interpersonal and communication skills both written and verbal, competent and confident on the telephone
  • Experience of managing a junior team
  • Proactive self-starter with a keen interest to progress within Sponsorship
  • Strong research skills & strong organisational skills, with attention to detail
  • A willingness to learn and support team in all areas from administrative to strategic
  • Competence in Microsoft applications as well as CRM experience
  • An understanding of brand dynamics and consumer trends a distinct advantage
  • A passion or empathy with sport/sports entertainment
  • Sport/Sponsorship experience not essential

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 05/10/2020

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Partnership Research and Insight Executive
Highbury House
View

Description

DEPARTMENT DESCRIPTION

The Partnerships team forms part of the Commercial department within Arsenal, sitting alongside the Arsenal Media Group, Retail, Marketing, Premium Sales and Business Strategy teams within Commercial.

The Partnerships team has a primary objective of revenue generation through purpose driven brand partnerships. Within the Partnerships team there are two main areas of focus - attracting and signing our commercial partners (Partnership Development Team), and also managing the relationships with our partners after signature to ensure both Arsenal and our partners maximise the return from our relationships (Partner Servicing Team).

The Partnerships team works closely with all departments within Arsenal to formulate partnerships that bring the club forward, both on and off the pitch.

JOB PURPOSE

Managed by the Partnerships Research & Insight Manager, the purpose of this role is to support the early phases of the sales process from list creation to proposal formation.

RESOURCES MANAGEMENT

Management responsibility for: N/A

Reports to: Partnership Research & Insight Manager

Budgetary signing limit and commercial framework: N/A

KEY RESPONSIBILITIES

  • Supporting the Partnership Development team, who have responsibility for securing new commercial partnership revenues. The everyday tasks of the Partnership Research & Insight Executive are:
  • Co-ordinating category and overview documents using current suite of sales resource tools
  • Identifying and developing new prospects/targets via desk-based research across variety of industries
  • Support Partnership Development Managers in contacting new prospects and securing initial meetings
  • Assistance in producing new business presentations and proposals, tailored to the business priorities of the company in question
  • Liaising with internal stakeholders to strengthen / validate partnership proposals and category outreach documents
  • Working with audience and fan insights departments, as well as Arsenal Digital, to provide data for developed partnership proposals
  • Keeping the sales CRM system accurate and up to date

Match/Event responsibilities and organisation

Business related entertaining only as required

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training: Relevant business degree is preferable but not mandatory.

Specific Experience:

  • Minimum 1 years' experience in the relevant sales research role
  • Proven track record of sales research with application to successful sales
  • Experience of working in a fast-paced sales environment
  • Experience of creating prospect dialogue around sales opportunities, from initial outreach is advantageous

Abilities/Skills/Knowledge:

  • Team player who will put team success over individual success
  • Good interpersonal and communication skills both written and verbal, competent and confident on the telephone
  • Proactive self-starter with a keen interest to progress within Sponsorship
  • Strong research skills & strong organisational skills, with attention to detail
  • A willingness to learn and support team in all areas from administrative to strategic
  • Competence in Microsoft applications as well as CRM experience
  • An understanding of brand dynamics and consumer trends a distinct advantage
  • A passion or empathy with sport/sports entertainment
  • Sport/Sponsorship experience not essential
  • Fluency in languages other than English is an advantage

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 05/10/2020

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Deputy Head Grounds Person - Hale End
Hale End
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Description

DEPARTMENT DESCRIPTION

Responsible for the preparation and running of the Emirates Stadium and wider facilities at other locations for all events and functions. Department remit includes property and facilities management, spectator safety at events, wider Health and Safety matters.

JOB PURPOSE

To assist the Head Grounds person in the day to day maintenance and general upkeep of the Arsenal Youth Academy Hale End.

RESOURCES MANAGEMENT

Management responsibility for: 4 Direct reports in the absence of the Head Grounds Person

Reports to: Hale End Head Grounds Person

Budgetary signing limit and commercial framework: N/A

KEY RESPONSIBILITIES

  • Management of daily tasks and staff in the absence of the Head Grounds Person.
  • Assist the Head Grounds Person when planning, implementing, monitoring and evaluating all grounds related work, including natural, hybrid grass, artificial and soft/hard landscape areas.
  • Effective management of all grounds activities to consistently achieve the recognized standards and availability to satisfy both the Club and its end users (e.g. coaches, players etc).
  • Monitoring and registration of all maintenance schedules.
  • Good knowledge of the Health and Safety regulations in the areas of responsibility.
  • Communication with coaching staff regarding pitch rotation.
  • Manage and check facilities, plant, buildings and equipment to ensure safe working practices and Health and Safety legislation compliance.
  • Management of all equipment so that it is correctly stored, maintained and serviced.
  • Conduct basic risk assessment, assist in developing contingency plans and be able to respond to emergencies. Actively promote safe practices of self and others.
  • Gather and record information to develop trend data and analyse past usage. Make recommendations for improving the best use of resources and playing surfaces.
  • Maintenance of 3G and 4G artificial surfaces
  • Wide use of machinery in the maintenance and renovation of grassed areas - use of ride-on and pedestrian mowers, turf cutters, edgers and scarification equipment.
  • Pedestrian and ride on mowing of the playing surfaces and pitch surrounds
  • Assist in the management and maintenance of the landscaped areas
  • Watering plants and other associated areas with handheld equipment
  • Marking out, aeration, application of products to increase the quality of the pitches and pitch repair work
  • Assisting in the renovation of Hybrid and natural pitches using equipment associated with this process e.g. tractor and trailer work, sand spreading and seeding
  • Helping with deliveries, manual handling of bags of sand, sand soil, fertilizer bags, seed bags ranging from 20-25kg
  • Cleaning equipment stores and associated washdown areas
  • Ad hoc duties as and when required.

Match/Event responsibilities and organisation

Hale End Weekend Rota and mid-week fixtures. This role requires individuals to work flexibly. There may be some evening and weekend work required.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • To be qualified to NVQ level 3 or above in green keeping and groundsmanship or equivalent. In the absence of qualifications at least 5 years' experience would be necessary in the grounds keeping industry
  • Spraying certificates PA1, 2 and 6 would also be an advantage

Specific Experience:

  • Experience in all aspects of grounds maintenance including hybrid, artificial surfaces and a working knowledge of horticulture and gardens
  • Experience in the use of turf care equipment i.e. cylinder mowers, ride on mowers, scarification equipment plus a wide range of renovation equipment and all equipment associated with amenity landscapes.
  • Competent IT Skills
  • Experience in the management of pitch lighting systems
  • Competent management and maintenance of irrigation systems
  • Prior experience of carrying out other duties in relation to the general upkeep of the training facility
  • Mechanical knowledge would also be an advantage i.e. dealing with mower breakdowns and routine maintenance on equipment
  • Experience of managing teams of operatives, planning and organising workloads, allocating duties, monitoring performance and Health and Safety Issues

Abilities/Skills/Knowledge:

  • Have a good mechanical knowledge of equipment and be able to assist when necessary in jobs in and around the workshop that require being undertaken, jobs include helping change blades and routine maintenance of equipment.
  • Be able to have a flexible attitude in carrying out other duties in relation to the general upkeep of the training facility.
  • Working to a high standard in looking after sports turf and amenity landscapes.
  • Be physically fit enough to deal with the manual and physical demands of the job such as the manual handling of deliveries such as bags of material of various weights
  • Have a meticulous approach to work when attention to detail is essential along with good communication skills when dealing with members of staff along with coaching staff.
  • Ability to use a wide range of turf care equipment i.e. cylinder mowers, triple mowers, scarification equipment plus a wide range of renovation equipment
  • To be able to work not only as part of a team, but also to show the capabilities to work using your own initiative and providing a good understanding of the latest health and safety legislation especially when using equipment
  • Enjoy working to a high standard and have a flexible attitude, especially in terms of the unsocial hours that might be necessary.
  • A passion or empathy with sport/sports entertainment

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 02/10/2020

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Retail Brand Executive
Highbury House
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Description

DEPARTMENT DESCRIPTION

The Commercial Department is a key revenue generator for the club and an area in which the club is making significant investments for future growth. The Commercial area is made up of the Arsenal Digital Group, Retail, Partnerships, Premium Sales & Hospitality, and Ticketing and Fan Services.

The Brand Marketing team is part of the Arsenal Commercial group and works closely with the Digital Experience, Media, Partner Development, Partner Services and Retail teams, playing a crucial role in supporting the revenue growth of the business.

JOB PURPOSE

The Retail Brand Executive position is an integral role within the Brand Marketing team, reporting to the Arsenal Brand Manager. This role is responsible for supporting in the development and execution of the Arsenal Direct and Stores Brand Plan and supporting joint brand initiatives with the club's key retail-focused commercial partners.

RESOURCES MANAGEMENT

Reports to: Brand Manager

Budgetary signing limit and commercial framework: Within agreed limits

KEY RESPONSIBILITIES

  • Support the Brand Manager in the development of the Arsenal Direct & Stores brand strategy
  • Own the implementation of the fan/consumer online and offline retail journey
  • Bring innovation to the Stadium Tour business by building and executing an industry-defining brand strategy focused on domestic tourism and latterly international tourism
  • Lead on all end-to-end Retail Brand executions; adapting, re-purposing and extending Adidas Brand assets across .com and Bricks & Mortar doors
  • Lead on all end-to-end Home Buy retail brand plans from campaign inception to execution
  • Project manage internal creative and external agency resources
  • Develop and own a Retail Brand Calendar and create a process for creative review and campaign analysis
  • Lead, influence, co-ordinate and collaborate with Arsenal Media, Arsenal Digital Experience and Arsenal Retail to ensure that the Arsenal Brand is showing up consistently and frequently across the full Arsenal Direct and Stores eco-system.
  • Be the voice of the Arsenal Brand within the retail team and champion retail across the wider Arsenal Digital business, identifying new brand and business opportunities in the process
  • Innovate in serving the Arsenal Fan across the matchday and non-matchday retail experience
  • Serve our key retail-focused Partners (Adidas & others) by supporting on joint brand initiatives and the development of 12-month joint brand calendars
  • Be an internal ambassador for Arsenal fans and develop a deep understanding of our fan segments in order to best serve their needs

Match/Event responsibilities and organisation

Support in the development and execution of the matchday Retail Marketing experience as part of the over-arching Stores and Stadium Tours proposition

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Specific Experience:

  • Extensive Retail Brand experience within an industry leading, consumer-led brand (preferably sporting goods)
  • Understanding and strong interest in the digital space, including trends and fan behaviour
  • Demonstrable experience of successful agency and/or internal creative team management

Abilities/Skills/Knowledge:

  • Exceptional interpersonal skills
  • Superior organisational and procedural skills with an ability to manage multiple projects and stakeholders concurrently
  • A strong influencer and a highly skilled written and verbal communicator
  • A go-getter who has the drive and desire to move Arsenal Football Club forward

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 30/09/2020

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E-Commerce Analytics & Optimisation Executive
Chapman House
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Description

DEPARTMENT DESCRIPTION

Arsenal Retail is made up of five different areas:

  • E-commerce (responsible for Online sales within the UK & Globally)
  • Stores (The Armoury Flagship store, plus 2 others and match day outlets)
  • Global Licensing (Licensing the right to use the Arsenal brand on products globally)
  • Stadium tours (Circa 200,000 Stadium visitors, business viewed as a tourist attraction)
  • Buying & Merchandising (whom source the majority of the products we sell Online & In Store)

Arsenal is one of the largest football clubs in the world by revenue derived from broadcast, ticket and hospitality and commercial sources. The Arsenal brand has incredible strength led by Arsenal Digital, a 30 strong team based building reach and engagement across our fan base, with 38m Facebook followers, 16.2m on Twitter and over 2m Arsenal digital members. The club has also made a significant investment in a leading CRM system to drive incremental revenue through customer insight.

Retail has recently replaced all head office, warehouse and stores systems to provide a strong foundation for growth over the next 5 years. E-commerce has also recently upgraded to the Hybris (SAP) platform, enabling scalable growth for Arsenal Direct. Alongside this, new A/B testing, payment and delivery systems have been put into place to provide a world-class technology infrastructure to support the e-commerce team.

Additionally, the club is expanding the size and capabilities of the e-commerce team to maximise growth opportunities in the medium term. Ultimately the objective is to develop the best e-commerce business in world football.

JOB PURPOSE

Support the growth of the Arsenal Direct business by providing relevant, timely reporting and insights. The role will be required to monitor performance against our core E Commerce metrics, generating insight driven recommendations to address any gaps to target, or areas of customer struggle.

Outside of regular reporting the role will look to provide further insight through ad-hoc reporting into trends and customer behaviour on the site. The role will also play a key role in managing the testing and optimisation tools on the website.

RESOURCES MANAGEMENT

Reports to: Senior E-Commerce Manager

KEY RESPONSIBILITIES

Reporting

  • Management and running of weekly, monthly & quarterly reporting including; Sales dashboard, Operational dashboard,Country specific reports (e.g. USA and Australian markets), Customer Journey insights such as funnel analysis
  • Collaborating with Arsenal Digital and the Digital Experience Team to produce holistic analysis on the effectiveness of our marketing activities across the different channels.
  • Devise/Agree attribution methodology to ensure we can accurately attribute sales to the right channel, across our customer touchpoints
  • Monitoring fraud and payment reporting, flagging any issues
  • Developing reporting suite to monitor site performance and highlight any problems
  • Upload Arsenal Direct sales into IMRG database, to enable benchmarking vs market

A/B Testing and Optimisation

  • Working with the rest of the e-commerce team to define our testing roadmap
  • Reporting on performance of tests
  • Joint management of testing backlog and roadmap with the E Commerce Trading Manager
  • Using industry knowledge and on-site behaviour to generate ideas for new tests

Insights

  • Utilising reporting data and trends to propose new growth opportunities for e-commerce
  • Looking at international markets for opportunities
  • Defining metrics/KPIs to report on sales and service of e-commerce business

Data Set-up and Structure

  • Managing Google Analytics and Google Tag Manager accounts
  • Ensure all relevant areas of the website are tracked correctly
  • Ensure our data layer is fit for purpose, so that AWIN (Affiliate) transactions can be tracked appropriately
  • Working with B&M team on cross channel reporting and development of reporting tools, including providing trading forecasts for use within our budgeting process
  • Advising on new e-commerce tools to better understand customer behaviour

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

-Educated to Degree standard or equivalent.

Specific Experience:

  • Extensive experience in a reporting/analytics role
  • Google Analytics - Super user
  • Google tag manager (GTM) - Proficiency required
  • Experience using Session Cam, Monetate & Hybris would be advantageous
  • Knowledge in SQL, HTML and Javascript preferable but not essential
  • An understanding of performance marketing channels
  • Ability to work well with internal departments & manage 3rd parties effectively

Abilities/Skills/Knowledge:

  • Strong written and verbal communication skills required, particularly presenting to others
  • Proactive approach to workload with the ability to work on own initiative but also within a team
  • Excellent organisational skills - Ability to manage their own workload and prioritise accordingly
  • Insatiable hunger for knowledge and desire to understand our key trading levers
  • Excellent attention to detail

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 30/09/2020

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