The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times.

Suitable candidates should be smart, friendly and confident when dealing with members of the public.

Responsibilities will include:

• Preventing unauthorised entry into the Stadium
• Ticket checks following protocol
• Ensuring safe entry and exit of fans
• Manage, monitor and control crowds safely
• Monitoring exit gates, lifts & staircases
• Manage conflict and queue management
• Offer fans and guests exceptional matchday experience

Successful applicants on a casual worker basis must be able to demonstrate the following:

• Skills and expertise - relevant customer service experience
• Fan and customer focus - ability to communicate effectively with all guest types
• Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
• Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
• The availability and flexibility to work evenings, weekdays and weekends.
• Be prepared to work in all weather conditions.

Please note successful applicants will be required to undergo a DBS check, Right to work check and reference checks.

'Please note that all applicants should have existing right to work in the UK. Due to recent immigration law changes related to Brexit, any EU nationals who are applying for casual work should already hold EU Settled or Pre-Settled Status and will be asked to provide evidence of this if they are successful'.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Pay ranges from £11.70 - £12.50 per hour gross

Please note, this vacancy closes on 4th July 2021.

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The Stadium Management department are responsible for the preparation and running of the Emirates Stadium and wider facilities at other locations for all events and functions. Department remit includes property and facilities management, spectator safety at events, wider Health and Safety matters.

The purpose of the Matchday Assessor is to support the Stadium Management team by delivering excellent assessment principles and practices to our Stewarding team.

KEY RESPONSIBILITIES

Assessor responsibilities:

• Assessing Stewards on matchdays/events following assessment methods/procedures.
• Completing assessment paperwork/portfolio following cycle of 'plan, do, and review'.
• Monitoring Steward performance through National Occupational Standards.
• An ability to observe performance and cross reference criteria to portfolio.
• Strong written and verbal communication skills to connect with all diverse individuals.
• Be organised, manage your time well and be patient with good administration skills.

General:

• Have the desire to be a role model, inspiring others to achieve 'best in class'.
• Be a self-starter, self-motivator and conscientious in all tasks to be delivered.
• Share exceptional stewarding skills and knowledge when assessing or coaching.
• Be a strong team player ready to complete any task requested by IQA/Manager.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

• Vocational qualification Level 2 in Spectator Safety (working towards Level 3).
• Recognised NVQ Assessor Qualification e.g. D32,D33,A1 (or Working towards).
• Experience assessing
• Experience of stewarding (atleast 12 months).
• Experience of teaching/training in a workplace environment.

Specific Experience:

Required

• Experience spectator safety environments (working in stadiums at major sporting events).
• Administration and organisation experience within a fast paced, pressurised environment.
• Experience of working with confidential, sensitive personal data and systems.

Abilities/Skills/Knowledge:

• Exceptional organisation skills, including the proven ability manage a fast-paced and varied workload.
• Ability to communicate with a broad range of stakeholders, adapting style and approach when required.
• Flexible attitude to working hours and patterns.
• Flexible approach with a passion for high volume fast paced operational environment and teamwork.
• Ability to plan and organise work and prioritise to meet objectives within specified time constraints.
• Excellent organisation, administration and record keeping skills.
• Standard professional Microsoft IT skills, including excellent working knowledge of recruitment portals

Rate of pay £15.00 per hour gross

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DEPARTMENT DESCRIPTION

Responsible for the preparation and running of Emirates Stadium and wider facilities at other locations for all events and functions. Department remit includes property and facilities management, spectator safety at events, wider Health and Safety matters and ensuring the safety and welfare of workers and users utilising the Queensland Road Sports Centre (QRSC).

JOB PURPOSE

To ensure the security of Emirates Stadium, retail outlets, The Community Hub, Highbury House office building, Youth Academy site at Hale End and the Training Ground at London Colney is upheld through providing a professional and efficient security service.

RESOURCES MANAGEMENT

Management responsibility for: No direct reports

Reports to: Security Supervisor

Budgetary signing limit and commercial framework: No budgetary responsibility

REQUIREMENTS

You are required to work such hours as are reasonably necessary for the performance of your duties. Your normal shift pattern (night) will be 20:00 - 08:00 (one shift). The shift pattern works on an eight-day cycle. You will work four consecutive 12 hour day shifts, which includes one hour unpaid break, followed by four consecutive day shifts 'off' (two of which will be designated 'call shifts). The call shifts are a standby arrangement to provide sufficient cover for annual leave or sickness absence. You may or may not be required to work the call shifts depending on whether cover is required. You are guaranteed to have at least two day shifts off in every eight-day shift cycle. Your basic salary includes pay for your four normal shifts and pay at half rate for the additional two shifts in each cycle where you are on call. If you are called in on a call shift you will be paid overtime based on 11 hours at the single hourly pay rate. For the purposes of calculating overtime pay, your hourly rate will be calculated based on a 49-hour week.

KEY RESPONSIBILITIES

Controlling access to Emirates Stadium and car park for staff, visitors and contractors

Keeping records of all people on Club sites up to date

Conduct searching of visitors, vehicles and areas as required

Act as an initial point of contact for people trying to access any of the Club's premises

Liaise with other members of staff regarding visitors and security issues

Assist with the opening of specific areas of Emirates Stadium, the Community Hub, Youth Academy site at Hale End and the Training Ground at London Colney ensuring the security of the buildings and wellbeing of all workers and customers using Club premises

Provide security to the retail outlets as required

Monitor the CCTV cameras and report any incidents

To be vigilant relating to security and terrorism threats and to report any suspicious behaviour

Assist with security at any of the Club's other premises where necessary

Report maintenance requirements to Stadium Management

Assist with emergency evacuations where required ensuring compliance with any Health & Safety, regulatory and statutory procedures

Cover other shift positions when required by the rota pattern

Ensure the Health and Safety of all staff, visitors and contractors is maintained

Handling any complaints escalated in a friendly and professional manner and owning complaints to the point of effective resolution where possible and within remit

Any other duties appropriate to the skills and experience of the position holder and which may be assigned to you by the Security Supervisor or any other member of management within Stadium Management and as may be required from time to time

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

This role requires a current, up to date and clear SIA door supervisor licence and SIA CCTV licence, which includes a standard Disclosure and Barring Service check

Must have achieved English and Maths GCSE grade C or above or equivalent

Specific Experience:

An understanding of major sporting events

Training in counter terrorism including project Griffin and Argus

Experience of working within an 'inner city' environment and familiar with handling the type of challenges that may be presented

Abilities/Skills/Knowledge:

Skilled communicator, both written and oral

Able to communicate with members of the public in a professional and effective manner

Flexible working attitude to ensure effective operations

Excellent team player with a flexible can-do approach

Standard professional level IT skills

Smart appearance

Own transport would be advantages

Apply Now

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DEPARTMENT DESCRIPTION

Responsible for the preparation and running of the Emirates Stadium and wider facilities at other locations for all events and functions. Department remit includes property and facilities management, security, spectator safety at events, wider Health and Safety matters.

JOB PURPOSE

To work as part of a team in the maintenance and general upkeep of the Arsenal Training Centre, London Colney.

KEY RESPONSIBILITIES

Maintenance of the amenity landscapes - hand and ride on cutting of grass, strimming around trees, sprinklers, hand digging borders, spreading composts, incorporating into soil, leaf clearing, sweeping up hard standing areas, pruning shrubs, disposing of cuttings and debris, hand weeding sensitive areas around plants where chemical control is not permitted etc

Tractor and trailer work when carrying out jobs

Wide use of machinery in renovation of grass areas - use of turf cutters, edgers, scarification, seeding, stone buriers and seeders

Grass cutting and strimming around ball stopping nets

Pedestrian and ride on grass cutters on football pitches and surrounds

Watering plants and other associated areas with hand held equipment

Assisting in the renovation of pitches using equipment associated with this process e.g. tractor and trailer work, sand spreading

Marking out pitches

Assisting in the renovation of pitches using equipment associated with this process e.g. tractor and trailer work, sand spreading

Helping out with deliveries, manual handling of bags of sand, sand soil, fertilizer bags and seed bags ranging from 20-25kg.

Cleaning equipment stores and associated washdown areas.

Ad hoc duties as and when required.

Match/Event responsibilities and organisation

Works within weekend rota at London Colney

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

To be qualified to NVQ level 2 or above in green keeping and groundsmanship or equivalent.

Spraying certificates PA1, 2 and 6 would also be an advantage

Specific Experience:

Be experienced in being able to use a wide range of turf care equipment i.e. cylinder mowers, ride on mowers, scarification equipment, a wide range of renovation equipment, as well as hedge cutters, strimmers and all equipment associated with amenity landscapes.

Previous experience in all aspects of grounds keeping, not only on playing surfaces but amenity landscapes as well

Prior experience of carrying out other duties in relation to the general upkeep of a training facility

To be able to work not only as part of a team, but also to show the capabilities to work using your own initiative, with the ability to demonstrate a good understanding of the latest health and safety legislation especially when using equipment

Mechanical knowledge would also be an advantage i.e. dealing with mower breakdowns and routine maintenance on equipment

Abilities/Skills/Knowledge:

Have a good mechanical knowledge of equipment and be able to assist when necessary in jobs in and around the workshop that require being undertaken, jobs include helping blade changing fabrication and also routine maintenance of equipment.

Be able to have a flexible attitude in carrying out other duties in relation to the general upkeep of the training facility.

Working to a high standard in looking after sports turf and amenity landscapes.

Be physically fit enough to deal with the manual and physical demands of the job such as the manual handling of deliveries such as bags of material of various weights

Have a meticulous approach to work when attention to detail is essential along with good communication skills when dealing with members of staff along with coaching staff.

Ability to use a wide range of turf care equipment i.e. cylinder mowers, triple and five unit mowers, scarification equipment plus a wide range of renovation equipment

To be able to work not only as part of a team ,but also to show the capabilities to work using your own initiative and providing a good understanding of the latest health and safety legislation especially when using equipment

Enjoy working to a high standard and have a flexible attitude, especially in terms of the unsocial hours that might be necessary.

A passion or empathy with sport/sports entertainment

Clean UK driving licence will be required due to different working locations

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Apply Now

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DEPARTMENT DESCRIPTION:

Arsenal Football Academy is a non-residential football training programme for elite youth players between the ages of 9 to 16, based at Hale End (E17).

The aim of Arsenal Football Academy is to centre each boy's progression as a footballer by providing a world leading youth development programme which encompasses coaching, technical and athletic development, holistic education, and a varied games, tours & tournaments schedule.

The role of Chef sits within the Facilities Department at the Club's Hale End site. The overall brief of the department is to provide world-leading facilities and an elite training environment to ensure the utmost focus of all players and staff, while at the same time visibly upholding the Youth Academy's values and principles in all interactions with players, staff and visitors alike. All endeavours are centred around preserving a positive environment facilitates the players' development at the Academy.

The Youth Academy is regularly frequented by players' parents and families, teachers, as well as visiting teams and families.

JOB PURPOSE:

To act as a casual Chef at the Arsenal Football Academy's Hale End site, by leading and overseeing all food preparation, kitchen and catering activities.

RESOURCES MANAGEMENT:

Management responsibility for: N/A

Reports to: Head Chef - Hale End

Budgetary signing limit and commercial framework: TBC

KEY RESPONSIBILITIES:

Assist the Head Chef where necessary with;

• Food preparation and any other related activities, ensuring robust quality controls are in place.
• Cook and prepare the serving of staff lunch on working days (between 20 and 40 people).
• Cook and prepare of serving for Academy players on day release (approximately twice per week).
• Take receipt of and store deliveries
• Clean all equipment within the catering operation through due care and diligence as instructed.
• Ensure quality control measures and hygiene systems are achieved at all times.
• Comply with nutrition and sanitation regulations and all industry hygiene and safety standards.

The position's requirements will revolve around the Youth Academy's training schedule and/or the standard UK school calendar. As such, candidates will need to be flexible.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION:

Education/Qualifications/Training:

• Food hygiene and safety certificate Level 2
• Health and safety

Abilities/Skills/Knowledge:

• Outstanding communication skills and a 'can-do', customer focused attitude
• Keeps up-to-date with culinary trends and optimised kitchen processes
• Able to manage demands during times

Apply Now

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Arsenal Football Academy is the football development department for Arsenal Football Club, based at Hale End Sports Ground and London-Colney, offering a full-time football training programme for elite youth players.

Arsenal Football Club Academy has for many years been a world leader in its field. The aim of the Arsenal Football Academy is to individually tailor each player's development as a footballer by providing a World Class Youth Development programme.The programme promotes the development of elite training environments to consistently outperform international competition.By placing players at the heart of the programme, the aim is to develop and grow Strong Young Gunners, within the most challenging and caring football academy in the world.

Each player's development is therefore considered holistically with focus placed on supporting players to show Respect, Discipline and Humility as they aspire towards becoming better people and consequently, better players.

We are searching for an Academy Strength and Conditioning Coach who will be based at our Hale End site and be responsible for the fitness and physical development of the players between the ages of 9 and 16. Reporting into the Head of Academy Performance, the successful candidate will aim to achieve the objectives laid out in the Academy performance support department plan, with a view to contributing to the Academy's vision and mission. They will apply scientific principles and techniques with the aim of improving sporting performance, incorporating areas such as physiology, motor control, biomechanics, nutrition, sports technology, anthropometry and functional screening. They will work alongside the U9s - U16s Academy Coaches and wider support staff to design and implement an integrated player development programme focussing on the four Academy Pillars; creating effective team players, lifelong learners, most efficient movers and champion mentality.

KEY RESPONSIBILITIES:

• Take the lead on Sport Science and Strength and Conditioning with the players and teams assigned by the Head of Academy Performance and laid out in the Academy Performance Department Plan.
• Design and present, for assessment and appraisal by the Head of Academy Performance, strategies for individually improving the physical development of all boys aged 9 to 16 years attending Hale End Academy and ensure all agreed strategies are implemented within agreed timescales.
• Meet with the Head of Academy Performance on a regular basis to report progress.
• Prepare and submit for discussion with the Head of Academy Performance mid and full season progress reports with evidence of each player's physical development.
• Contribute to all players mid and full season reports with coaches.
• Maintain discipline as set out in the Arsenal Football Club Code of Conduct (Players, Parents Coaches).
• Actively improve the Academy Performance Department Plan.
• An active member of the youth squad selection team, analysing the skills and capabilities of individual players.
• Responsible for creating and developing the performance environment for academy players.
• Responsible for helping deliver the agreed technical and competition program for academy players.
• Have an intuitive 'feel' for the sport and be able to prescribe effective training programs.
• Identify resource needs and report as appropriate.
• Maintain Arsenal Football Club's Child Protection, Health, Safety and Equal Opportunity procedures as practice.
• Adhere to a strict code of confidentiality in respect of any information relating to Arsenal Football Club and its operation.
• Implement screening, testing, monitoring and assessment.
• Undertake any other duties as seen appropriate by the Head of Academy Performance.
• Provide supervised appropriate strength and conditioning sessions.
• Hours of work are deemed as those necessary to carry out the role. This will involve a minimum of 40 hours per week and may include working outside normal office hours at evening and weekends and on Public Holidays.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION:

Education/Qualifications/Training:

• BSc degree in Sports Science or Strength and Conditioning or equivalent.
• A post-graduate qualification in Strength and Conditioning or Sport Science, or working towards (desirable).
• UK Strength and Conditioning Association Accreditation (UKSCA). Or to be in a position to register for UKSCA accreditation.
• A thorough understanding of the various sports science and medicine disciplines and their impact on the training and performance of athletes.
• A very good understanding of scientific methods of trialling and validating assessment, monitoring and evaluation equipment and protocols.
• Broad knowledge of subject area and contemporary issues.
• A valid driving licence
• A valid passport

Specific Experience:

• Verifiable record of success of working with elite young footballers aged 9 years to 16 years.
• Experience of curriculum management and development.
• A proven track record with a high level of experience in the provision of strength and conditioning services to athletes in elite level youth sports to improve performance.
• Build and develop sport science within the coaching team.
• Actively improving the sport science support programme.
• Experience in conducting scientifically underpinned assessment, monitoring and evaluation procedures.
• Experience of using data management systems to ensure the secure and efficient storage of monitoring and evaluation data.
• Experience of co-ordinating and delivering sport services.
• Proven experience for S&C coaching with youth football squads.

Abilities/Skills/Knowledge:

• An ability to produce verbal and written reports.
• A willingness to work flexibly.
• A proactive approach within agreed boundaries.
• Highly motivated self-starter.
• Detailed knowledge of current coaching and training processes.
• Knowledge of the rules and regulations of the Premier League.
• Sound knowledge of rules and regulations of Football Association (FA) and Club issues.
• Understanding of Health and Safety and its application to a sporting environment.
• Energy and enthusiasm, with the ability to enthuse and inspire youth squad.
• Excellent role model for students.
• Evidence of sound administrative, organisational nd prioritisation skills.
• To be responsible for own continuous professional development.
• Experience of workingcollaboratively within a multi disciplinary team.
• The successful applicant will be required to complete a self declaration and an enhanced CRB check.
• The successful applicant will be required to attend The FA Safeguarding Children in Football Workshop and other appropriate CPD events.

THE TYPE OF PERSON/COACH WE ARE LOOKING FOR:

We are looking for a strength and conditioning coach who has a growth mind-set and is comfortable with reflective practice. They should have a great interest in the young player and his long-term development. We have appreciation of a critical thinker who follows the principle of continuous improvement. As a department we like to be positive, supportive, confident, well-mannered and follow Arsenal values and academy standards.

To apply, please send your CV and a covering note of no more than one page of A4 (in one single file), explaining why your experience makes you the ideal candidate for the position and for Arsenal Football Club, before the closing date.

Apply Now

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