The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times.

Suitable candidates should be smart, friendly and confident when dealing with members of the public.

Responsibilities will include:

• Preventing unauthorised entry into the Stadium
• Ticket checks following protocol
• Ensuring safe entry and exit of fans
• Manage, monitor and control crowds safely
• Monitoring exit gates, lifts & staircases
• Manage conflict and queue management
• Offer fans and guests exceptional matchday experience

Successful applicants on a casual worker basis must be able to demonstrate the following:

• Skills and expertise - relevant customer service experience
• Fan and customer focus - ability to communicate effectively with all guest types
• Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
• Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
• The availability and flexibility to work evenings, weekdays and weekends.
• Be prepared to work in all weather conditions.

Please note successful applicants will be required to undergo a DBS check, Right to work check and reference checks.

'Please note that all applicants should have existing right to work in the UK. Due to recent immigration law changes related to Brexit, any EU nationals who are applying for casual work should already hold EU Settled or Pre-Settled Status and will be asked to provide evidence of this if they are successful'.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Please note, this vacancy closes on 31st July 2022.

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This role operates under the Venue department at Arsenal Football Club and is responsible for renewing our existing members, and delivering a first-class level of service to members in the premium areas of Emirates Stadium.

Key Responsibilities

• To deliver a consistently exceptional standard of service to all Premium Members, particularly those assigned personally to the role-holder
• To build, develop and maintain strong relationships with the individual members assigned to the role-holder
• To facilitate seasonal renewals of premium products, particularly those assigned to the role-holder
• Ensure CRM system is kept up to date of all communications with members, including all past communications, feedback and complaints
• To influence and enhance the customer experience by working with the Operations Team, Delaware North and PSSO management to continually refresh and improve the proposition
• To ensure prompt and professional delivery of all Premium member benefits
• To respond to member queries in line with the Arsenal Football Club (AFC) service level agreements
• Complete all call campaigns within the established timelines
• Conduct site visits at the Emirates and client meetings externally where necessary
• Deliver a successful event calendar for Premium Members
• Identify prospects for the various waiting lists through recommendations from current members
• Where necessary, attend commercial and networking events,
• To liaise closely with other Arsenal Departments and with third party contractors such as the outsourced catering company, providing timely and accurate information as required for members
• To be in attendance during all match day and non-match day events, as appropriate, ensuring consistency of service levels are maintained
• Identify opportunities for additional spend, both within the hospitality function and for the club as a whole
• To identify ways of improving the overall match day experience, recommending suggestions and implementing them

Abilities/Skills/Knowledge:

• Exceptional organisation skills, including the proven ability to manage a fast-paced and varied workload
• Ability to communicate with a broad range of internal and external customers, adapting style and approach as and when required
• Delivers tasks with skill and urgency
• Supports club decisions and follows through on commitments made
• Uses initiative and proactive, helping to create and implement new ideas
• Builds and maintains positive working relationships
• Actively cooperates and communicates with others, fostering a culture of teamwork and collaboration
• Trustworthy, respects colleagues and demonstrates a willingness to help others achieve their goals
• Seeks out and acts upon opportunities to improve the fan and customer experience
• Acts with honesty and integrity, demonstrates respect, diversity and is professional at all times
• Proactively takes on new responsibilities and seeks out opportunities to learn new skills
• Behaves in a way consistent with the club values

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Apply Now

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Arsenal Football Club is one of the biggest teams in world football.The Arsenal Retail department is responsible for setting strategies and executing delivery on :-

-Global Licensing

-Stadium Retail

-Ecommerce

-Stadium Tours

JOB PURPOSE

The post holder will be responsible for the account management of Arsenal's licensees, with the primary objective of maximising the value of rights through best-in-class service, leading to high levels of retention.

The core pillars of the role include: product development; rights delivery; royalty reporting; business planning & prioritisation; Business Reviews.

KEY RESPONSIBILITIES

Relationship management

• To manage the relationship with licensees, with accountability for product, providing guidance on advertising and promotions and to actively drive sales by working closely with the buying and marketing teams.
• To manage the rights delivery of licensees, including planning and managing Club Day and any Club marketing activity with relevant internal and external stakeholders.
• Build strong licensing relationships with existing licensees, across each of the key areas (product, finance etc.)
• Daily interaction with licensees on Arsenal mono-branded product development and approvals from artwork through to final production samples.
• Understand licensee's business dynamics, adapting to meet their needs without compromising Arsenal's strategy and brand values.
• Provide marketing support to licensees, including the promotion of licensed products across the Arsenal membership and media group estates.
• Management of the Club's attendance at a licensing events / trade shows where Arsenal is exhibiting, including designing the stand, signing off on advertising and Club exposure in event materials
• Attendance at Licensing/Product Fairs (e.g. Toy Fair, Spring Fair) to keep abreast of new products and identify potential licensees.
• To interact with internal Retail team, including Buying (new product sourced by Arsenal), Marketing (new product launches and sales support), Operations (any store activity).In addition the job holder will need to liaise across departments where relevant.

Product management

• Responsible for managing licensee product approvals using the online approvals platform, ensuring all products fit within Arsenal's strategy and brand values.
• Work with Arsenal Retail Buying & Merchandising team, ensuring that they are aware of upcoming licensed product launches and that these are ranged in Arsenal stores where relevant.
• Keep abreast with developments within the Licensing industry, specifically related to product.This will include competitor shopping and reporting/acting on findings.

Financial management

• To conduct licensee Business Reviews, measuring licensee performance to business plan and challenging licensees to continually improve performance in terms of product development, innovation, sales and distribution.
• To collect the royalty reports from licensees and to chase late royalty report submissions where appropriate.
• To analyse the royalty reports, highlighting royalty performance against the Minimum Guarantee, and identifying opportunities for future growth.
• Maintaining the Licensing agreements, tracking the status of new licence development and advising when agreements are up for renewal.
• Liaison with the finance department on invoicing and debtor management.

Brand management

• Contribute towards the creation of a style guide for Arsenal product to include usage of Arsenal crest and other IP including players, develop packaging to ensure Arsenal is represented well at retail.

Match/Event responsibilities

c. 3-5 games per season - attend game with licensees.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Specific Experience:

• Educated to degree level (or equivalent) with at least 1 years relevant experience, preferably within the licensing and/ or sports industry (agency, brand owner, licensee).

Abilities/Skills/Knowledge:

• Highly self-motivated individual, who demonstrates the club's values, and strives for excellence.
• Proficient in Word, Excel and PowerPoint.
• Strong attention to detail.
• Strong interpersonal skills.
• Demonstrates the ability to build effective internal and external relationships.
• Excellent communication skills.
• Offers a dedicated and flexible can-do approach.

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Apply Now

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The Commercial Department is a key revenue generator for the club and an area in which the club is making significant investments for future growth. The Commercial area comprises of the Brand & Marketing team, Retail, Partner Services, Partnership Development and Venue departments, playing a crucial role in the future direction of Arsenal Football Club.

The role of the Brand & Marketing team is to drive and deliver all marketing plans and activations for Arsenal's local & global fan base, The Arsenal Foundation and club partners, amplifying the club's brand voice through everything we do. This includes but is not limited to concept creation and delivery of brand strategy, holistic marketing plans for all launches, moments and initiatives across Arsenal Football Club and its partners, both domestically and internationally.

JOB PURPOSE

The Senior Commercial Marketing Manager position is a leadership role with a focused remit within the Brand and Marketing department.The role is a new position within the team, responsible for delivering marketing strategy and campaigns that drive commercial growth across the club's Retail and Venue departments.The Senior Commercial Marketing Manager plays an integral role serving our global retail and match-going supporters across all elements of the marketing mix, enhancing the reputation of the club in the eyes of our global supporter base.

KEY RESPONSIBILITIES

• Develop new, best-in-class global retail marketing strategy to deliver annual budget targets and drive future growth across instore & E-Commerce.
• Develop new, best-in-class museum and stadium and virtual tour marketing strategy to deliver annual budget targets
• Develop venue marketing strategy to deliver annual budgets across ticketing, match by match hospitality, member clubs.
• Support marketing of Arsenal App, food & beverages and membership products in-venue. Strategy proposition to position Arsenal products, services and experiences at the heart of the Arsenal supporter experience.
• Lead on the development and execution of an annual retail and venue marketing calendar aimed at acquiring, serving and retaining retail and match-going supporters.

Specifically:

• Oversee the development and execution of the Arsenal Direct & Stores retail marketing strategy
• Oversee the creation and implementation of the supporter/consumer online and offline retail journey
• Bring innovation to the Stadium Tour business by building an industry-defining, holistic strategy focused on domestic and international tourism aimed at hitting ambitious attendance growth targets
• Empower the retail marketing team to develop best in class product campaigns and develop a process for creative review and campaign analysis with the Brand and Marketing leadership team
• Lead the planning and oversee the delivery and execution of marketing plans aimed at achieving sell-out at Emirates Stadium from GA through to premium and executive box level for men's and women's matches
• Lead the planning and oversee the delivery and execution of marketing plans aimed at achieving sell-out at Borehamwood for Arsenal Women's.
• Lead on all marketing campaign executions for all Arsenal-owned bespoke events at Emirates Stadium including Emirates Cup and pre-season friendlies.
• Lead on campaign inception and oversee execution for season ticket renewals across all levels at Emirates
• Develop multi-channel marketing plans to sell hospitality on a match-by-match basis, utilising the Club's data and media capabilities alongside external paid and earned opportunities
• Own the creative assets and look and feel within the stadium bowl and all external communication to ensure brand relevancy and consistency
• Lead on recruitment into the Club's Platinum Membership and Avenell Club product - developing robust, creative plans, using customer insight to design timely and relevant online campaigns. As well as future membership products, including creation of pre-launch marketing plans to drive sign up.
• Work collaboratively with the in-house paid social expert to drive SEO and PPC campaigns aimed at generating new audiences and business for retail, match-by-match and seasonal hospitality products

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Specific Experience:

• Heavyweight experience in Commercial Marketing, strategy development and execution within a pioneering industry leading, brand.Specific event marketing expertise of driving ticket sales in new markets, spend on site and retail spend.
• Demonstrable experience in leveraging data and insights to execute both long-term and nimble marketing plans that strengthens supporter relationships and drives commercial growth
• Strong leadership skills, with a proven track record of managing people

Abilities/Skills/Knowledge:

• Exceptional interpersonal skills
• A collaborative mindset and strong team ethic
• A skilled influencer and a highly effective communicator (written and verbal) who is comfortable working across multiple stakeholders and club-priority brand projects
• A go-getter who has the drive and desire to move Arsenal Football Club forward

Requirements

40 hours, 5 days a week. Ability to work some weekends and bank holidays as and when required.

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Apply Now

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Arsenal in the Community is dedicated to improving the lives of our local community through the delivery of various programmes across sports, education, health and social inclusion. These programmes embrace a wide variety of community involvement, and they are delivered and received with the same energy and commitment today as when they started 33 years ago.

ROLE DESCRIPTION

To deliver a variety of physical fitness sessions and/or health interventions that benefit the wellbeing of the local community.

KEY RESPONSIBILITES

• Plan and deliver a variety of health & fitness sessions and wellbeing interventions in the local community that are age appropriate, meet the needs of individuals and groups.
• Carry, set up and use a range of fitness equipment at sessions to keep the sessions engaging and effective for the participants.
• Work with individuals and/or groups from a range of abilities, fitness levels, age ranges and varying backgrounds.
• Make appropriate adaptations to sessions for participants with medical or mobility issues.
• Be responsible for the correct use and safe keeping of equipment. Ensure that the facilities are checked before use and safe for practical participation.
• Maintain high standards of professional behaviour towards colleagues, participants & stakeholders with whom we engage and the wider public when working for and wearing Arsenal kit.
• Develop professional and supportive relationships with all participants.
• Attend professional development days where possible as set by Arsenal in the Community in order to continue own personal development.
• Own responsibility for updating registers, consent forms, incident and accident forms, and recording participant outcomes.
• Adhere to all Arsenal in the Community policies and procedures such as those relating to Safeguarding, Health and Safety and emergency procedures and including those of venues where you may be based.

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

ESSENTIAL:

• Level 2 Fitness Instructor
• Strong knowledge of nutrition and fitness
• Knowledge of adapting exercise for different needs and medical conditions.
• A confident and effective communicator.
• Have knowledge and experience of (or be willing to develop) working in community settings
• Knowledge and understanding of appropriate Safeguarding, Health and Safety and emergency practices.
• Committed to own professional development.

DESIRABLE:

• Level 3 Personal Trainer
• Valid, up to date certifications in First Aid and Safeguarding Children.
• Level 3 certificate in exercise referral
• FA Level 1 or FA Level 2 Award in Coaching Football
• An appreciation for the potential impact of sport & exercise on people in the community.
• An understanding of one or more behaviour change models
• Experience of working with individuals with a range of medical conditions.
• Experience of delivering talks and presentations with confidence.

Please note successful applicants will be required to undergo a DBS check.

All candidates must have the right to work in the UK and any work is subject to the return of satisfactory references.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Apply Now

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DEPARTMENT DESCRIPTION

The IT department is responsible for the design, build & support of the Club's IT systems, telephony and supporting infrastructure and network.

This encompasses:

Business facing application development and project management of systemsApplication supportService Desk and IT OperationsMatch day support for ITInfrastructure ManagementNetwork design & support

JOB PURPOSE

The primary purpose of this role is to provide day to day technical support to the Training Ground staff and specialise in the support of football related technology. In addition, this role will contribute to the development of business relationships with Training Ground staff.As part of the IT Service Desk function there will also be a requirement to offer IT support to the wider club as required. The role will require out of hours match day support as per a pre-defined rota and ad-hoc support for other hospitality and commercial events.

KEY RESPONSIBILITIES

Service Duties and Responsibilities:

• Provide desktop and system support across the London Colney and Hale End Training Grounds;
• Provide on-site assistance/support for Systems Team as and when required e.g. Network/Server monitoring and remediation work in event of incident;
• VIP Support for senior staff across the training grounds, ensuring industry leading support is provided at all times;
• Responsible for maintaining a good working relationship and two-way understanding with all Training Ground Staff.
• Discuss IT needs with all key stakeholders across the Training Grounds to understand current and future needs.Look for ways to deliver solutions to meet these needs;
• Assist the Technical Operations Team Lead in the delivery of Training Ground based IT initiatives and projects, provide training to staff and promote the uptake of all new technology by the football operations teams;
• In-depth knowledge of all Training Ground systems including who the stakeholders are and their technical requirements etc. including but not limited to: Football Analysts' camera system and infrastructure.Troubleshoot and resolve issues when they arise/ escalate to the appropriate teams;
• Responsible for keeping up-to-date documentation of Training Ground Services including support details for 3rd Party applications, enabling an efficient support model for all services;
• Responsible for developing and maintaining good relationships with 3rd Party suppliers;
• Proactive monitoring of the Club's IT landscape, identifying issues and logging appropriately;
• Proactively identify and implement new ways to optimize and improve the IT support offered to all Training Ground staff and services;
• Active Directory and Office 0365 administration
• Create and maintain support documentation and Service Catalogue entries;
• Comply with Asset Management, Starters and Leavers, and Security and Access Management process and procedures;
• Work alongside IT Operations Lead to cross-train other members of the Service Desk team and create documentation on specialist technical and/or operational areas.
• Assist the IT Service Desk as required with the triage and support of incoming calls and support requests.

Business Relationship Management:

• Carry out and assist the Technical Operations Team Lead with various Business Relationship Management plans and activities with nominated departments, to promote the Service Desk as a proactive and recognised business partner. Build relationships with key stakeholders to understand the business IT needs and identify technical solutions to problems.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

• Ideally Degree Level (or equivalent)
• Must have three A Levels (or equivalent) grades A-C in technical or scientific subjects
• At least two Microsoft Certified Professional (MCP) certificates
• ITIL Foundation

Specific Experience:

Experience of working in an IT Service Desk environment, preferably with VIP Support experience

Experience of ITIL processes

Experience of the following:

Strong knowledge of Microsoft based operating systems with emphasis on Apple OS & Windows desktop technologies (Windows 10).

• Experience using and troubleshooting Microsoft Office (MS Word, Outlook, Excel and PowerPoint).
• Active Directory
• 0365 Administration
• Experience with using and troubleshooting mobile devices including iPhone/ iPad technology
• Printers/ Multifunction Devices
• MAC OSX Support/Troubleshooting

Experience of the following technologies would be advantageous (or required as indicated by group specialism)

• Freshservice or similar ITIL Service Desk application
• Telephony system administration software i.e. Alcatel
• Jamf Pro
• Knowledge of networking elements including DNS and DHCP, LAN, WAN and Wi-Fi
• Global Protect VPN
• Football Analysis systems e.g. Sportscode

Must be able to demonstrate an interest in IT technical and Service Desk related activities.

Abilities/Skills/Knowledge:

• Able to drive process and performance improvements in a dynamic environment
• Able to manage conflicting requirements, and multiple demands on time, while prioritising according to business need
• Highly customer focussed
• Support users in the use of IT equipment by providing the necessary training and advice.
• Focus on quality at all times, determined to provide the optimal service under any circumstances
• Ability to associate multiple issues to one problem and work with the team to resolve the root cause
• Able to offer innovative and creative yet pragmatic and effective solutions; a lateral thinker who does not compromise delivery and implementation

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Apply Now

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The Commercial Department is a key revenue generator for the club and an area in which the club is making significant investments for future growth. The Commercial area comprises of the Brand & Marketing team, Retail, Partner Services, Partnership Development, Venue and Digital Experience departments, playing a crucial role in the future direction of Arsenal Football Club.

The role of the Brand & Marketing team is to drive and deliver all marketing plans and activations for Arsenal's local & global fan base, The Arsenal Foundation and club partners, amplifying the club's brand voice through everything we do. This includes but is not limited to concept creation and delivery of brand strategy, holistic marketing plans for all launches, moments and initiatives across Arsenal Football Club and its partners, both domestically and internationally.

JOB PURPOSE

The Venue Marketing Executive position is an important role within the Brand & Marketing team, reporting to the Venue Marketing Manager.

This role is responsible for supporting in the development and execution of the match-going membership strategy, a key component of the club's new Direct to Fan proposition.

This role will support the Venue Department with the execution of an annual marketing plan that delivers against General Admission and Premium Season Tickets, Matchday Experiences (match-by-match hospitality packages), and seasonal Executive Box and match-by-match GA ticket commercial revenue targets and objectives. The job holder will support in the delivery of activities that will help retain existing members, reduce churn and drive new season ticket and match-by-match ticket sales while delivering best-in class products, services and experiences to our match-going fans.

KEY RESPONSIBILITIES

• Support in the delivery of Arsenal's new global Membership proposition aligned to the club's new Brand Strategy
• Support in the execution of a best-in-class Membership plan that positions Arsenal products, services and experiences at the heart of the matchday fan experience
• Support in the development of the planning, delivery and execution of ticketing-related marketing plans aimed at achieving sell-out at Emirates Stadium from GA through to Premium for Men's and Women's First Team matches .
• Support on campaign execution for season ticket renewals across all levels at Emirates Stadium
• Support on the development of all marketing campaign executions for all Arsenal-owned bespoke events at Emirates Stadium e.g. Emirates Cup and pre-season friendlies.
• Support on recruitment into the club's seasonal Platinum Membership and Avenell Club product - developing robust, creative plans, using customer insight to design timely and relevant online campaigns
• Support on all end-to-end Matchday member executions and lead on individual projects; adapting, re-purposing and extending Member assets across all direct to fan touchpoints
• Project manage internal creative and external agency resources
• Support in the development of a Matchday Member Calendar and create a process for creative review and campaign analysis with the Brand & Marketing leadership team
• Co-ordinate, collaborate and build strong relationships with the Digital Experience team to ensure that the matchday member experience is optimised
• Be an internal ambassador for Arsenal members and develop a deep understanding of our fan segments in order to best serve their needs creatively
• Support the production of digital collateral to promote of Matchday Experiences and seasonal hospitality and MBM tickets within the stadium on matchdays
• Support the Venue Operations team on the production of collateral for Matchday Experience guests including package accreditation passes, matchday itineraries, and other supporting assets as required
• Lead on the content plan and scheduling for the official Arsenal Hospitality Instagram channel
• Provide on the ground support at club events, as required

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Specific Experience:

• Venue Membership and/or ticketing experience within an industry leading, consumer-led brand (preferably sport)
• Strong interest in the digital space, including trends and fan behaviour
• Demonstrable experience of successful agency and/or internal creative team management

Abilities/Skills/Knowledge:

• Exceptional interpersonal skills
• A creative mindset combined with superior organisational and procedural skills with an ability to manage multiple projects and stakeholders concurrently
• A strong influencer and a highly skilled written and verbal communicator
• A go-getter who has the drive and desire to move Arsenal Football Club forward

Requirements

40 hours, 5 days a week. Ability to work some weekends and bank holidays as and when required.

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Apply Now

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